Frequently Asked Questions

  • Do I need a referral to see a psychologist?

    No referral is needed. However, if you’d like to access Medicare rebates under a Mental Health Treatment Plan, you’ll need a referral from your GP.

  • How long are sessions?

    Standard therapy sessions are approximately 50 minutes long.

    Assessment sessions may vary in length depending on the type of assessment being conducted — we’ll let you know what to expect when booking.

  • What are the fees?

    Standard sessions are $220.

    If you have a Mental Health Treatment Plan from your GP, you may be eligible for a Medicare rebate of $98.97 per session, reducing your out-of-pocket cost.

    Assessment fees vary depending on the type of assessment. Please get in touch if you have any questions about fees or rebates — we're happy to help you understand your options.

  • How many sessions will I need?

    That depends on your goals, needs, and circumstances. Some people benefit from a short series of sessions, while others find ongoing support helpful. We’ll discuss this at our first session and regularly check in about how things are going and what feels right for you.

  • What can I expect at the first appointment?

    The first session is a chance for us to get to know you and to understand what brought you here. We’ll ask about current concerns, relevant background information, and goals. There’s no pressure to share everything straight away — we move at your pace. Using what we've learned, we'll start to explore what might be contributing to the challenges you're facing. If time allows, we'll also begin to create a flexible plan together for moving forward with therapy.

  • Is everything we talk about confidential?

    Yes — what you share is kept private. However, there are a few exceptions, such as if there’s a risk of harm to yourself or others, or if required by law (e.g., court orders). We’ll talk more about this at your first session so it’s clear.

  • How do I know if my child needs therapy?

    If your child is struggling with emotions, behaviour, friendships, school, or big life changes — or if you feel unsure about how to support them — therapy might help. Feel free to contact us for a conversation about whether it's the right fit.

  • What if my teen doesn’t want to come to therapy?

    That’s okay — teens often need time to warm up to the idea. We aim to build a respectful, trusting relationship and include them in decisions about their care. Therapy works best when it feels collaborative, not forced.

  • Can I receive a Medicare rebate?

    Yes — if you have a Mental Health Treatment Plan and referral from your GP, you may be eligible for a Medicare rebate for up to 10 individual sessions per calendar year.

  • Can I receive a rebate from my health insurance?

    Possibly — many private health funds offer rebates for psychology services, depending on your level of cover. It’s best to check directly with your insurer.

  • What if I need to cancel?

    We understand that things come up. We ask for at least 24 hours’ notice for cancellations — late cancellations or missed appointments may incur a fee.

  • What types of assessments do you offer?

    We provide assessments for autism, cognitive functioning (IQ), adaptive behaviour, and learning or behavioural concerns. These can support access to services like the NDIS, education supports, or therapy planning.

  • What’s the difference between a counsellor, a coach and a psychologist?

    A psychologist is a university-trained mental health professional registered with a national body (AHPRA) and trained in evidence-based approaches to support mental wellbeing. The profession is highly regulated.


    A counsellor may have varying levels of training and often provides support for specific life issues or emotional challenges.


    A coach generally focuses on goal-setting, performance, or personal development, and is not necessarily trained in mental health.

  • What’s the difference between a psychologist and a psychiatrist?

    Psychiatrists are medical doctors who can diagnose mental health conditions and prescribe medication. They often support people with medication management as part of their treatment.

    Psychologists are trained in understanding how people think, feel, and behave. They provide therapy and use evidence-based approaches to support mental health and wellbeing.

    Psychologists can also carry out psychological assessments to better understand a person’s emotional, cognitive, or developmental needs — especially helpful for children and young people.

    Psychologists and psychiatrists often work together as part of a care team.